At Crumpler, we stand by the quality of our products. For our original retail purchasers, we guarantee that the zippers, buckles, and bindings on your Crumpler gear are completely free from workmanship defects. For all other parts, we offer the same assurance for as long as you own the product.

If you ever experience an issue during the warranty period because of a material or workmanship defect, we'll gladly repair or replace the affected part—it's our way of taking care of you

Please note that this warranty does not apply to Crumpler products purchased in Europe, Africa, or South America.

Our warranty is designed to cover manufacturing defects—not damages resulting from misuse or abuse. It doesn’t extend to normal wear and tear, including minor abrasions, scratches, fading or chainsaw inflicted damage.

Additionally, our warranty does not cover incidental or consequential damages such as harm to or loss of your bag’s contents, loss of use, or any related expenses. This policy applies to all parts of your bag, including wheels and hardware.

A note on luggage – we know luggage takes a beating, which is why we build ours to be tough. Each piece undergoes rigorous testing—including impacts, drops, kicks, and pushes—to ensure it can handle your adventures.

However, even the sturdiest luggage may scuff, dent, or scratch over time, much like your favorite pair of sneakers. Our warranty doesn’t cover normal wear and tear or damage resulting from improper use.

You can purchase replacement hard luggage wheels for the following luggage models here:

Vis-À-Vis 54, 68, 78.

Please see the tutorial video to the right, showing how to replace your wheels. If your luggage model isn’t on the list, it means we’re unable to provide replacement parts, as the manufacturer is no longer producing these wheels.

You can purchase replacement soft luggage wheels for the following luggage models here:

• Spring Peeper Check In & Carry On
• Low Level Aviator 70L Suitcase
• Dry Red No. 3
• Dry Red No. 9
• Dry Red No. 12
• Wellington Heist
• Gourmet and Flaked Extravaganza

Please see the tutorial video to the right, showing how to replace your wheels. If your luggage model isn’t on the list, it means we’re unable to provide replacement parts, as the manufacturer is no longer producing these wheels.

1. You will need a Phillips head screwdriver.
2. Unscrew all screws from the internal wheel plate.
3. Remove the internal wheel plate & the wheel.
4. Replace with the new wheel.
5. Then screw the internal wheel plate back on.

If you need to replace a removable shoulder strap and you have one of the bags listed below, we recommend this strap.

• Goose (Large)
• Cosmic Taco
• Tooney Bin
• Second Drawer
• Pleasure Dome
• Steamed Bun
• Tad